Last Updated: March 2026

UK Woodpeckers ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information necessary to process your orders and provide our services:

- Name, email address, and delivery address

- Payment information (processed securely through Stripe)

- Order history and communication records

- Photos submitted for restoration assessments

2. How We Use Your Information

We use your information to:

- Process and fulfill your orders

- Communicate about your orders, including dispatch notifications

- Provide restoration assessments and quotes

- Respond to inquiries about our products and services

- Comply with legal obligations

3. Data Security

- All transactions are encrypted and processed securely through Stripe

- Payment card details are never stored on our systems

- All transactions are processed in UK Pounds (£)

- We implement appropriate technical and organizational measures to protect your data

4. Data Sharing

We do not sell or rent your personal information. We may share data with:

- Payment processors (Stripe) to complete transactions

- Delivery couriers (Royal Mail or specialized carriers) to ship your orders

- Legal authorities if required by law

5. Your Rights

Under UK GDPR, you have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request deletion of your data

- Object to processing of your data

- Withdraw consent at any time

To exercise these rights, contact us at info@ukwoodpeckers.co.uk

6. Data Retention

We retain your information for as long as necessary to fulfill orders and comply with legal obligations (typically 6 years for tax purposes).

7. Cookies

Our website may use essential cookies to function properly. We do not use tracking or advertising cookies.

8. Third-Party Platforms

If you purchase through our Etsy shop, Etsy's privacy policy also applies. Visit etsy.com/legal/privacy for details.

9. Contact Us

For privacy questions or concerns:

Address: UK Woodpeckers, Devon, United Kingdom

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UK Woodpeckers Privacy Policy